Implementation
Our implementation services ensure a fast, seamless and personalized setup of ThinkTime for your retail organization. Our experienced implementation team will assist you in quickly and confidently getting getting you from discovery to launch quickly.
Step by Step Process
From initial buildout of your stage and production environments to training and custom configurations, we will guide you through every step of the way, ensuring a smooth transition to the platform.
Discovery
Training & Configuration
Technical Track
Pilot
Launch
Post-Launch
Discovery
In the Discovery phase, we collaborate with you to understand your objectives, share best practices, and guide you on how to best leverage ThinkTime to meet your goals. Following this, we move ahead with configuring your ThinkTime instance.
Training & Configuration
We offer a one to two-day training and configuration session for your key project team members. During this session, we will train your SMEs on our platform and initiate the platform configuration process. With over 500 admin toggles, ThinkTime provides full customization options to tailor the platform to your specific requirements.
Technical Track
The Technical Track addresses your IT organization's requirements, including security reviews, SAML SSO setup, user and location migration to ThinkTime, and API and Integration needs. We collaborate closely with your IT team to ensure all technical aspects of the implementation meet your organization's security and compliance standards.
Pilot
Optionally, a brief pilot can be conducted prior to launching ThinkTime company-wide. During this phase, we gather feedback and make necessary configuration tweaks to optimize the platform to your specific needs. The pilot phase provides valuable insights to help you make informed decisions on how to best leverage ThinkTime for your organization.
Launch
The launch phase includes progress review, reinforcing best practices, and creating a custom launch plan to promote adoption and engagement with ThinkTime. We offer training sessions and communication plans to facilitate employee enablement and ensure a successful launch. Our team provides continuous support to help you maximize the platform's capabilities.
Post-Launch
After the launch phase, our commitment to your success continues with post-launch support. Our dedicated Customer Success team remains engaged with you through regular meetings that include weekly, bi-weekly, and monthly sessions. During these sessions, we will review progress, discuss any ongoing challenges, and provide guidance on how to fully leverage the ThinkTime platform. Our team is committed to ensuring that you receive the ongoing support you need to stay on track and make the most out of your investment in ThinkTime.