Customer Success

Current client feedback shows that our support sets us apart from other vendors. We provide ongoing, responsive and friendly support to ensure that you maximize the use of our platform.

24/7/365 White-Glove Support and Client Services

ThinkTime clients receive 24/7/365 white-glove support from our expert team to keep the ThinkTime platform running smoothly. Our clients also receive regular software releases with new features and regular meetings with our success team to ensure you fully maximize the potential of the platform.

Account Manager

We schedule regular calls with your dedicated Account Manager to provide you with ongoing support and ensure that we stay up to date on any questions you may have. During these calls, we also discuss any feature requests, upcoming releases and track the status of any active support issues. Our goal is to provide a personalized and responsive experience that ensures you receive the support you need to succeed with ThinkTime.

24x7x365 Support

We provide all clients with direct access to ThinkTime support engineers who are experts in the platform. Our support team proactively monitors the application to ensure smooth operation, manages tickets promptly, and escalates them if needed, 24/7/365. Our dedicated team is always available to assist you in resolving any technical issues and provide timely support whenever you need it.

Continuous Innovation

At ThinkTime, we are committed to continuous innovation and strive to improve our platform regularly. As a customer, you can expect to see 3-4 new releases per year, which will include new features and capabilities based on feedback and requests from our customers. Our team works hard to ensure that ThinkTime remains at the forefront of industry trends and advancements, enabling our customers to stay competitive and achieve their business objectives.

Helpful Resources

All customers are provided with Getting Started Guides, User Guides, and videos to help ensure they get the most out of ThinkTime, in addition to the personal support mentioned previously.