Enterprise Security

Safeguarding your company's data is a top priority. We have implemented advanced security measures in our products right from the beginning to ensure they are secure. We understand the importance of protecting sensitive data, and our security protocols are designed to keep your information safe from unauthorized access or breaches.

Designed for global enterprise retailers.

ThinkTime is a cloud-based solution that offers SOC2 Type II audited security, regular penetration tests, and comprehensive support services for global retailers. This ensures maximum data security and reliable operations, allowing retailers to focus on providing exceptional customer experiences and driving business growth.

Cloud-based Hosting

ThinkTime is hosted on the Google Cloud Platform, a secure and reliable platform that is SOC 2 Type II compliant. Google's hosting facility also adheres to the highest security standards, including compliance with SSAE 16 (SOC 1, SOC 2 Type II) and ISO 27001.

Vulnerability Scans and Penetration Tests

ThinkTime conducts third-party vulnerability scans and penetration tests for each new release (3-4 per year) using Veracode for vulnerability scans and BreachLock for penetration tests. This proactive approach ensures that potential vulnerabilities are identified and addressed before they can be exploited, maximizing the security of the platform.

GDPR Compliance

ThinkTime is GDPR compliant, ensuring that personal data of EU customers is stored in a GDPR-compliant Google Cloud data center located in Europe. We maintain a transparent data privacy policy, train employees in GDPR compliance and data protection best practices, and are committed to protecting customer data.

Enterprise SLAs

ThinkTime offers enterprise service level agreements (SLAs) that guarantee 99.5% + annual uptime, priority case management, severity escalation, and response/resolution commitments. These SLAs ensure that customers receive the highest level of service and support to minimize disruptions and maintain business continuity.

Annual SOC 2 Type II Audits

ThinkTime undergoes an annual SOC 2 Type II audit by an independent auditor to assess the effectiveness of our security controls. This attestation covers all of our operations, and our subprocessors also hold SOC 2 Type II certificates to ensure the highest level of security and compliance.

Single Sign-On

Ensure that you have full control over the login process by integrating sign-on with your Identity Provider (IDP) through our SAML-based Single Sign-On (SSO) system. This will allow for seamless authentication and a streamlined login experience.

Single-tenant Architecture

ThinkTime's solution is a multi-tenant architecture where each customer has their own database, ensuring complete separation of customer data from one another. This approach provides enhanced security and privacy, as each customer's data is isolated and protected from access by other customers. It also allows for efficient resource utilization, as resources can be shared among multiple customers while still ensuring data isolation and security.