Map each question to the right subject matter experts within your organization.
Store Associates simply click the "?" at the top of the task, ask their question and submit, it is just that easy.
Support team members can assign the ticket to themselves and work to resolve it, or pass it along to the correct group or agent.
Establish clear expectations and monitor the performance of your support teams.
Use URLs tied to knowledge base articles to teach store associates where to go for help in the ThinkTime Knowledge Base.
Contact us today to schedule your free demo.Request Demo