Retail IT Operations Support
Let your team members know you have their back by ensuring they have all of the tools and support they need to complete each job.
Retail used to be connected to a time and place. Now, customer expectations have changed. In order to deliver flawless service, you need to equip your front line teams instantly with the tools they need to resolve problems and get work done. ThinkTime's Retail IT Operations Support tools are designed to put answers – and subject matter experts – within reach at a moment’s notice.
Unlimited Retail IT Operations Support Groups
Map each question to the right subject matter experts within your organization to ensure that your teams have access to the answers they need, in real-time.
Real-Time Associate Support
Team members simply click the "?" at the top of the task, ask their question and submit, it is just that easy.
Workflows
Support team members can assign the ticket to themselves and work to resolve it, or pass it along to the correct group or agent.
SLAs
Establish clear expectations and monitor the performance of your support teams.
Provide Tools
Use URLs tied to knowledge base articles to teach store team members where to go for help in the ThinkTime Knowledge Base.
Task Integration
Your goal with every task is 100% completion. But when in-store teams run into problems, do they know how to access help? ThinkTime makes it easy to integrate retail IT operations support into every task you design.
Design your task.
Click the tab marked “Support.”
Designate a support group or individual.
Click send.
